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Frequently Asked Questions

Below are our most frequently asked questions, we hope this helps.
If you cannot find th answer to your question please call us on 0800 078 3902 or send and email to

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Before you book

Q. When is the cheapest time to visit Florida? open


The cheapest time to visit Florida is not in the school holidays. The cheapest time to visit Florida

Q. What is the minium deposit I can put on a holiday? open


You can book most of our holidays with a deposit of just £99 per person. The amount required to book the Florida holiday you have selected will be confirmed to you once you add it to your basket as some airlines do not allow a deposit payment and full payment must be made at the time of booking.

If you are able to book your holiday with a deposit your full balance will be due for payment 14 weeks prior to departure.

It's that simple, all we ask is that your balance is paid on, or before the due date.

Q. Do you need a passport to visit Florida? open


All British citizens must have a valid 10 year machine readable British Passport to enter Florida. Passport requirements for Florida

Q. Do you need a VISA for Florida? open


All passengers entering the USA on the Visa Waiver Programme will be required to hold a machine readable passport (the newer red passports). This also includes passengers who only intend to transit the USA en route to another country. VISA requirements for Florida

Q. Which Airline gives you the most legroom? open


An often asked question from our customers. It all depends on aircraft type as to the amount of legroom available.

Currently Thomson and Thomas Cook offer the most leg room - a whopping 33" in economy! We find that most customers are surprised when we advise this as it is expected that certain other airlines would provide more.

Q. Which Florida Airport - Orlando or Sandford? open


To the Florida newbie finding out there are two airports in Orlando Trying to understand which airport to fly to can be confusing to say the least!

In a nutshell Orlando International airport is the nearest airport to the Orlando resort areas, and all scheduled flights land there, however despite this flying into Sanford International on a charter flight can often mean you arrive at your accommodation earlier as the customs and immigration process take less time at Sanford.

For more information about which UK airports fly to Florida view our guide here


Q. What will I recieve after I book a holiday? open


Once you have confirmed your holiday either online or by phone you will receive a booking confirmation from us by email which will detail everything about your booking. It is very important that you check through this and notify us of any discrepancies immediately. You will also receive some information about the ESTA Visa waiver procedure which is a requirement for all UK citizens to complete when travelling to the USA. This must be done for each person travelling prior to your departure.

Q. When do I have to pay the outstanding balance of my holiday? open


If you opted to pay a deposit for your booking your full holiday balance will be due for payment 14 weeks prior to departure and we will send you a reminder by email approximately one week before the due date.

Q. When will my travel documents arrive? open


Travel documents are issued approximately 2 - 3 weeks prior to departure. These are mostly sent by email although some operators still issue them by post. These documents will included (if booked) flight tickets, car hire / transfer vouchers, attraction ticket vouchers and accommodation vouchers. If you have booked a Florida villa with private pool we will also send you driving directions to the local welcome centre where you will be required to check in and collect your villa keys.

Q. What to do if you have any questions? open


We are open 7 days a week so if you have any questions regarding any element of your Florida holiday booking with us you can either contact us by phone or email and we will assist you with your questions.

Managing your booking

Q. Should I notify you if I change my address? open


It is very important that we have an up to date post and email address so we can make sure that you have all the required paperwork before you go on holiday or if we need to contact you with something important. If after you book your holiday you move house or change your email address you must contact us so that we can update your details.

Q. Can I add extras such as car hire or attraction tickets to my existing booking? open


Once you have booked your holiday you may decide that you would like to add something to your booking such as attraction tickets, car parking etc, we can arrange this for you. Just give us a call or drop our team a quick email and we will make the necessary arrangements for you subject to availability. Please remember to leave enough time for us to get the relevant documents to you before you travel!


Q. Do you need vaccinations for Florida? open


About 6-8 weeks before you travel it's best to contact your GP and/or nurse for any specific advice. There are no specific vaccinations required for travel to the USA, and no Florida immunisations requirements specifically. More information about vaccinations for Florida

Florida Attractions

Q. Where can I find more information about the Florida attractions? open


Every year we get asked 1000's of questions about the attractions in Florida, here are some of the most popular questions about Florida attractions & theme parks

Other Florida Tips

Q. What is the shopping like in Florida? open


There are a plethora of options for the shopping lover in Florida - ranging from small boutiques to huge outlets. Shopping in Florida


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